Please read the Privacy Policy carefully before using the website.

The Salamah Portal is a website (“Our Website”) operated by Takamol Mobility Services Company (“We”) under the supervision of the Vehicle Safety Center (VSC) of the Saudi Standards, Quality and Metrology Organization (SASO). We are committed to protecting and respecting your privacy and this policy (Salamah Privacy Policy) and other documents referred to in it were developed to set out the basis on which we collect and process any personal information from you or the information you provide us. Please read the following carefully to understand our views and practices regarding your personal information and how we will handle it. By visiting Our Website, you accept and consent to the practices described in this policy.

Information You Provide Us

You may provide us with information about yourself by logging in or filling out forms on Our Website or by other means. This includes information you provide when you register to use Our Website, participate in discussion forums, submit your user posts on Our Website, or when you send us an email or report a problem you are experiencing with Our Website. The information you provide us may include personal information, such as your name, address, email, phone number, financial and credit card information, profile description, and personal photo. This information may also include comments or other information posted by you on Our Website that are designed for general communication or communications of other users that may be viewed and uploaded by other visitors of Our Website.

Information We Collect About You

• For each of you make to Our Website, we may automatically collect the following information about you:
• Technical information, including the IP address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser add-on types and versions, and your Internet operating system and platform;
• Information about your visit, including the full Uniform Resource Locator (URL) clickstream through Our Website (including date and time); information you viewed or searched for; response times on search pages; download errors; length of visits to certain pages, search page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to contact customer service.

Information collected from other sources

We may receive information about you if you use any of the other websites we operate or make use of other services we provide. We also work closely with third parties (including, for example, business partners, subcontractors in the provision of technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) from whom we may obtain information relating to you.

Cookies

Our Website uses cookies to distinguish you from other users of Our Website. This helps us provide you with a good experience when you browse Our Website and allows us to improve it. By continuing to browse Our Website, you agree to our use of cookies for interacting with you. A cookie is a small file of letters and numbers that we store, if you agree, in your browser or on your computer's hard drive. Cookies contain information that is transferred to the hard drive of your computer/PC.

We utilize various types of cookies on Our Website to enhance user experience and functionality:

• Cookies that should be used when it is strictly necessary: these are the files required to run Our Website, which include, for example, cookies that enable you to log into secure sections of Our Website and use online payment services.
• Cookies used for analytical/performance purposes. They allow us to identify and count the number of visitors and recognize how they navigate Our Website when using it. This helps us to optimize the performance and usability of Our Website, for example, by ensuring that users find what they are looking for more easily.
• Cookies used for functional purposes. These files are used to recognize you when you return to Our Website. This enables us to customize your experience, greet you personally, and remember your preferred interaction options (e.g. your selected language or region).
• Cookies used for targeting purposes: These files are used to record your visit to Our Website, the pages you have viewed and the links you have followed. We will use this information to make Our Website and the advertisements displayed on it more relevant and beneficial to you, and we may also share this information with third parties for the same purpose.
• Please note that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also use cookies, over which we have no control. The cookies used by these parties are likely to be of the type used for analytical, performance or targeting purposes as described above.
• You can manage the use of cookies by enabling the settings on your browser that allow you to refuse or limit all or some cookies. However, please note that if you use your browser settings to block the use of all cookies (including essential cookies), you may not be able to access all or some parts of Our Website. Except for essential cookies, all cookies expire automatically after one hour.

Applied uses of information We use the information we hold about you in the following ways:

• The information you provide us or that we collect about you will be used as follows:
• To enable us, our partners and third party suppliers to provide, manage and improve the services.
• To enable us, our partners and third-party suppliers to improve customer service performance, individually and entirely, and by personalizing their experience and assessing accessibility and use of our Website, as well as the broader impact on establishments in the Kingdom of Saudi Arabia.
• To support research and development activities aimed at enhancing service offerings.
• To monitor and detect violations of Our Website's terms and conditions, and other potential misuse of Our Website or suspicious activity.
• To publish information collected about accessibility and usage, and the impact on the performance of establishments.
• To provide you with the latest updates on services, products or other events offered by us or our partners, suppliers or third party operators that may be beneficial to you, which may be sent to you via email regarding the maintenance or updates of the Website.
• To archive this information and/or use it for future contact with you, and to be used by third parties to verify your identity.
• To maintain and improve the performance and security of Our Website, software, systems and networks.
• For the purposes described elsewhere in this Privacy Policy (including, for example, exchanging information with third parties).
• In any manner otherwise described at any stage of the information collection or based on your consent.
• To authenticate your identity when you register for some services provided on Our Website.
• To process refunds, where applicable.
• To manage and optimize Our Website and perform internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve Our Website to ensure that content is presented in the most effective way for you and your device.
• To allow you to participate in interactive features of our service, if you wish to do so.
• As part of our efforts to maintain the safety, security and integrity of Our Website.
• To measure or understand the effectiveness of the advertisements we provide to you and other users, and to deliver advertisements that are relevant to you.
• To provide suggestions and recommendations to you and other users of Our Website about services that may be beneficial to you or to them.

Third‑Party Data

We may merge this information with the information you provide us and the information we collect about you. Depending on the nature of the information obtained, it may also be used for the purposes outlined above.

Disclosure of Your Information

• We may exchange, process and share any information and data you knowingly provide us and/or we collect about you with our partners, third-party suppliers, analytics providers, search engine providers and advertisers, as follows: If we are required to disclose or share your personal information and data in order to fulfill any legal obligation, or to implement or apply the Terms and Conditions of Takamol Mobility Services Company’s products and other agreements; or to protect the rights, property, or safety of Takamol Mobility Services Company, our customers or other parties.
• With service providers of various activities or contractors who perform certain functions on our behalf or on behalf of our partners, including processing information and data you provide on Our Website, carry out transactions through a third party, and other transactions carried out through Our Website, or in connection with running Our Website or any parts thereof, or for the provision or administration of services, or in connection with any other aspects of the services we provide.
• For research and development purposes. However, we will exchange your personal information and data for this purpose in a manner that does not conflict with the provisions of applicable laws and regulations and to the extent that the personal information is required to achieve the purposes set out at the time of collection.
• To share information and data with third parties for the provision of services that may be beneficial you.
• To provide opportunities for communication between you and other users who may have similar interests or goals. In such cases, we may use all information and data collected about you to identify parties who may be interested in communicating with you.
• To respond to subpoenas, court orders, or other legal proceedings, and to investigate, prevent or take action regarding illegal activities, suspected fraudulent activities, security or technical issues, or to enforce our Terms and Conditions (the Terms and Conditions of Takamol Mobility Services Company’s products) or Privacy Policy, and as otherwise required by applicable laws and regulations or to protect our rights and property or preserve the safety and interests of others.
• With our affiliates, or with their successors in case of a merger, acquisition or reorganization, to be used in accordance with this Privacy Policy.
• As otherwise explained to you at the point of collection or upon your consent;
• To integrate with third-party services. For example, the ability to host video and other content on YouTube and other websites that are not under our control.

Consent to Data Processing Abroad

By using Our Website or providing information to us, you consent to the collection, use, disclosure and storage of information and data in the Kingdom of Saudi Arabia and other countries and regions, for the purposes set out in the Privacy Policy in accordance with the Terms and Conditions (the Terms and Conditions of Takamol Mobility Services Company's products). You hereby consent to our collection, use, disclosure and retention of your personal information and data as described in this Privacy Policy, including without limitation, the exchange of your personal information between us and third parties, and our affiliates and subsidiaries described in this Privacy Policy. For the avoidance of doubt, any consent relating to the right to exchange information referred to in this Clause includes your consent to the exchange of your personal information within any jurisdiction that may provide a different level of privacy protection than that available in your country. We will take all reasonable steps to ensure that your information and data are handled securely and in accordance with the Privacy Policy. All information you provide to us is stored in our secure server memory. If we have provided you (or if you have chosen) a password to enable you to access certain parts of Our Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to Our Website. Accordingly, any such transfer shall be at your own risk. Once we receive your information, we will implement strict measures and security features to prevent unauthorized access to that information. If you do not agree to these terms, we regret that you will not be able to access, browse, or register to subscribe to Our Website. If you choose not to provide us with certain information required to provide you with various services offered on Our Website, you will not be able to create a user account, and therefore we will not be able to provide you with those services.

Your Rights

You have the right to ask us not to use your personal and sensitive information and data for the purposes for which it was intended. Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not bear any responsibility or liability for those policies. Therefore, please read these policies before submitting any personal information to these websites.

Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where applicable, notified to you by email. Please check your email regularly for any updates or changes to our Privacy Policy. For any questions, comments and requests regarding this Privacy Policy, please contact us at: Salamah.Support@takamol.com.sa